ryallm wrote:Well, here is an opinion, not fact
I reckon all the bad reports on here about the Murray's service department of old played no small part in them eventually getting their act together and turning the service department around to the benefit of everyone. Forums are all about opinion and sharing experiences and it would be sad if no one can post views of garages, good and bad, for fear of litigation.
Curious to know if in law it is the people who moderate a web page who are responsible, or those who post??? The police arrested some guy this week for tweeting nasty things about diver Tom Daley - they didn't arrest anyone from Twitter.
Mark
Mark, it's not about liability, it's about time. The police would ask us to provide all the appropriate data, which isn't a massive issue on the face of it. But it's an interaction and time to collate that we don't want to get involved in, given this is all done in spare time. Also, the server is physically owned by a member, who is liable for the content on that server.
To be categorically clear, we have never and will never dissuade people from posting factual information about bad service.
We have indicated in some instances that there is a right to reply of the trader in question and it's a bit one-sided if they are not a member (and we can't expect full-time businesses to sit trawling internet forums to answer issues) Threads that start off with one factual bad instance, then go on to three pages of people saying "poor show" with the odd piece of third hand info are not fair. That said, we've never locked or edited anything that we've not absolutely had to on threat of action from aggrieved parties.
In the past, with Ali (SLS), there was a general feeling amongst most mods that we have to try and support a local independent who could benefit the membership, while he undergoes teething pains. Especially as he set himself up almost exclusively to deal with SE members at first. That was all. Obviously he's now been in business for several years and should be well up to speed - any failure in terms of service or standard of work is clearly inexcusable at this stage.
I will reiterate though, and it's the only point to keep in mind, if you have something to post, please be able to back it up with facts if we get to a stage where lawyers become involved. We do not have time or inclination to get involved in legal matters between members and businesses, so if we do get a legal request to pull something, we will - no hesitation.
