Murray Motors - Hang on a f**king minute!

Wacky Racer · Post by **Wacky Racer** » Mon Mar 05, 2007 10:59 pm

Andy G wrote:especially for pads - its such a price of piss to use them.

Ronnie at Wheels Around is the best I've found for tyres.

Example - A048's at MMC - £405 for 2 rears. Last set from Ronnie £265 of there abouts fitted and balanced!

Realise Newcastle isn't quite as near for you, but JPS is worth a visit. Not only does Dan know his stuff, he's hugely enthusiastic, and so much better in all regards than MMC.

If you want the FLSH stamps for the books, get your oil changed at MMC at the recommended intervals, for everything else, look elsewhere .

Where is "wheels around" ? I need 2 rears. TA

r055 · Post by **r055** » Mon Mar 05, 2007 10:59 pm

robin wrote:... no hard facts to back it up though.

you must be getting tired Robin

robin · Post by **robin** » Mon Mar 05, 2007 11:01 pm

Kev wrote:and have some uneducated chimp destroy it.

Assuming you don't really know the people involved, I don't think that's a fair statement. By all means don't take your car there - the reputation is not good I will agree - but I don't think name calling people who have no immediate way to respond is fair, or particularly educated

Robin

robin · Post by **robin** » Mon Mar 05, 2007 11:05 pm

r055 wrote:
robin wrote:... no hard facts to back it up though.
you must be getting tired Robin

LOL. Facts that can be deduced from other facts I can produce at length and at will ... but even google cannot tell me how the pay scales for Lotus mechanics compare to those working on Fords ... sorry

Robin

Lawrence · Post by **Lawrence** » Mon Mar 05, 2007 11:25 pm

I remember hearing something along the lines that the mechanics do indeed get paid the same as when working on Suzukis or Citroens.

I know that if I was running the dealership, I'd hand pick those mechanics that have some enthusiasm for our little plastic cars and put them on a rate that would allow them the time to look after us properly. I'd give them the prestige that the cars have, and I'd take them all to Knockhill to meet us all

One day I might just do it too..........

r055 · Post by **r055** » Mon Mar 05, 2007 11:54 pm

Wacky Racer wrote:
Andy G wrote:especially for pads - its such a price of piss to use them.

Ronnie at Wheels Around is the best I've found for tyres.

Example - A048's at MMC - £405 for 2 rears. Last set from Ronnie £265 of there abouts fitted and balanced!

Realise Newcastle isn't quite as near for you, but JPS is worth a visit. Not only does Dan know his stuff, he's hugely enthusiastic, and so much better in all regards than MMC.

If you want the FLSH stamps for the books, get your oil changed at MMC at the recommended intervals, for everything else, look elsewhere .
http://www.scottishelises.com/phpbb/viewtopic.php?t=35
you normally get them up at knockhill - they should be there on Saturday for the SIDC day.
not sure where they are based...

Where is "wheels around" ? I need 2 rears. TA

Post by ed » Mon Mar 05, 2007 11:56 pm

http://www.wheelsaround.com/

He will be at Knockhill on the 10th, HTH cheers Ed

ps ive no doubt that some of the mechanics at MMC know whats what, but it is obvious that in the past there were some problems and lets hope that they have all been/are getting resolved. Obviously its not cheap but I for one am glad that MMC have a lotus franchise as Formula 1 is a long way to go for warranty work!

Skyenet · Post by **Skyenet** » Tue Mar 06, 2007 12:07 am

Lawrence wrote:. I'd give them the prestige that the cars have, and I'd take them all to Knockhill to meet us all

I remember the MMC mechanic who fixed a couple of the minor warranty issues I had while in getting a service. He was very helpful and sorted everything out great. I mentioned that there was an SIDC day at Knockhill that comming Saturday and said to him to pop along for a Pax lap. He showed up and I and others took him out and he had a great time and soon realised just what we all enjoy about these great plastic cars. Needless to say that I had no problems with any further services, except that the car valeter always seemed to manage to fill my boot with water

Victor Meldrew · Post by **Victor Meldrew** » Tue Mar 06, 2007 12:30 am

r055 wrote:
Are you on commission!?

No... just very impressed after being done over by MMC myself.

Falkland also very good. I think it depends on what you want done? A geo check and basic bits n bobs then Falkland would be my choice. Dan (JPS) runs an Elise, does the Honda conversions as well. I would say he knows his way round an Elise a little better than Falkland. I was at school with Kevin from Falkland, good bloke...

gorrie · Post by **gorrie** » Tue Mar 06, 2007 9:20 am

renmure wrote:I use Falkland Performance Centre in Glenrothes for the Exige and Elise. They also work on other elises and exiges. I took the Exige to be serviced there last week and again found them to be excellent, knowledgeable, reliable and inexpensive.

Thanks renmure... I've not required any work as yet, and for any warranty work then it'll go to MMC. Outwith that, I'll bare Falkland in mind then when the time comes. Doesn't matter how good JPS are, I didn't buy the car to then have to travel to Newcastle to get bits sorted. Seems a sad state of affairs for Lotus owners in Scotland... so I hope MMC can turn it around.

TVR & Caterham were on my list at purchase time, which would have been all dealt with by Dreadnought....

basil · Post by **basil** » Tue Mar 06, 2007 10:10 am

I dont often slag off people or companies as it can be a very emotive subject, however I feel I must emplore everyone to avoid MMC at all costs.
I put my car in its C service and MOT last August (£1500) after a long saga of floor panel replacement ant failed MOT's (it passed first time at a different one to which MMC normally use) I got my car back, only for it to break down after 25 miles. Car got towed back to MMC as obviously the had done something wrong I thought. Well next day I get a phone call to say my big end was away(in all my years of car ownership I have never known a big end go so quickly unless it was run dry, my car has also only covered 19000 miles and has a full MMC lotus history however they still deemed it my fault) and I required a new crankshaft and clutch well £2.5k later I get my car back with a large crack in the engine cover, it was like that when we got it sir was thier reply to my question of what the fcuk have you done. I have written to both Lotus UK and JM group in September and have yet to get a reply from either.

Kev · Post by **Kev** » Tue Mar 06, 2007 11:46 am

robin wrote:
Kev wrote:and have some uneducated chimp destroy it.
Assuming you don't really know the people involved, I don't think that's a fair statement. By all means don't take your car there - the reputation is not good I will agree - but I don't think name calling people who have no immediate way to respond is fair, or particularly educated

Robin

To be fair, yeah your right, it is unfair to start name calling on a forum to someone who cant really defend themselves. But that comment came from a wee incident I had with them last year, just asking a bit of advice after picking something up and all I got fed was bull. Maybe he was just trying to impress that blonde lady who works at the reception, I wasn't impressed, so I told him that and I did use the comment above but it included working in a zoo. He did have the chance to defend himself then.

Novice Racer · Post by **Novice Racer** » Tue Mar 06, 2007 12:27 pm

No single person in the MMC service department should be singled out.

If the service managers cannot control the quality of the work then they are inpet. Similarly, if the mechanics cannot reproduce reliable work and ensure the cars leave with problems comprehensively solved, then they are inept. And if the senior level managers cannot govern the Lotus part of the business despite the on-going complaints, then they too are to blame.

It is the whole business that is sh*t. They know it, we know it and we both know there is nothing that we can do about it because of their regional monopoly on sales, service and repairs.

The point is that none of these people really care for your car as much as you. They are in the business of making maximum profit for minimum input. They will do the bare minimum to keep you needing them. However, the inflated rates are such that if decide not to return, there is still a healthy profit.

Unless you need warranty work done, there is no point in trusting them. Something will go wrong.

This has been made clear, as far as I can see, for at least the last year on this forum.

NR

ryallm · Post by **ryallm** » Tue Mar 06, 2007 12:53 pm

The thing that amazes me about the MMC service dept is not that the quality of their work is so poor and their customer service is so bad - that much has been proved again and again over the years and they seem to have absolutely no inclination to do anything about it - but rather that anyone still uses them for anything other than warranty work (where unfortunately there is little option).

Mark

gorrie · Post by **gorrie** » Tue Mar 06, 2007 12:54 pm

Novice Racer wrote:If the service managers cannot control the quality of the work then they are inpet.

What does 'inpet' mean?

??

I know what inept means though...