MMC
Posted: Sat Aug 12, 2006 7:58 pm
First visit to MMC.
They had my car for 7 days to fit a new alarm after the control box was contaminated with water. Cost £400 for parts /labour.
Now have the car back with the following "additions"
1) Rattling dashboard - it does not appear to be fixed on next to the left of the stack and can be raised up. Cannot seem to secure this on my own
2) Big gouge out of rubber covering over gear stick
3) Kicks, black marks and a few scores on the central console
4) Broken plastic fascia in on the left of the glove compartment area so it cannot be properly attached
5) Constant rattle from passenger’s side dash
6) A mechanics glasses case and phone charger left behind the driver’s seat
7) Best of all - a hole where the 2nd from the right windscreen vent should be. It has obviously been snapped of and just left like that for me to find
Was on way home yesterday when I started noticing these things and turned back. Spoke to John at MMC who apologized but it is pissing me off more and more that my property is damaged and the car just thrown back together after an expensive job. It this was my house, MMC would be liable for criminal damage.
These boys are supposed to be working on Lotus/Aston Martin cars. If I wanted Ford level servicing, I would have bought a Ford.
How angry should I be? Have others experienced the same thing? What do members think is a reasonable course of action and has anyone had similar problems with this garage?
Is this what I have to expect from MMC and who/where would be a suitable alternative near Edinburgh?
JT
They had my car for 7 days to fit a new alarm after the control box was contaminated with water. Cost £400 for parts /labour.
Now have the car back with the following "additions"
1) Rattling dashboard - it does not appear to be fixed on next to the left of the stack and can be raised up. Cannot seem to secure this on my own
2) Big gouge out of rubber covering over gear stick
3) Kicks, black marks and a few scores on the central console
4) Broken plastic fascia in on the left of the glove compartment area so it cannot be properly attached
5) Constant rattle from passenger’s side dash
6) A mechanics glasses case and phone charger left behind the driver’s seat
7) Best of all - a hole where the 2nd from the right windscreen vent should be. It has obviously been snapped of and just left like that for me to find
Was on way home yesterday when I started noticing these things and turned back. Spoke to John at MMC who apologized but it is pissing me off more and more that my property is damaged and the car just thrown back together after an expensive job. It this was my house, MMC would be liable for criminal damage.
These boys are supposed to be working on Lotus/Aston Martin cars. If I wanted Ford level servicing, I would have bought a Ford.
How angry should I be? Have others experienced the same thing? What do members think is a reasonable course of action and has anyone had similar problems with this garage?
Is this what I have to expect from MMC and who/where would be a suitable alternative near Edinburgh?
JT
).