Did Lotus actually just say this to me (via email)????????

ruadh08 · Post by **ruadh08** » Tue Aug 01, 2006 5:04 pm

Andy,

Sorry to hear about this problem with your car. 9 weeks to diagnose, then get an email like that is unacceptable.

As you can see from earlier replys from Cammy and Sanjoy, it was my car that had the same problem last year. I have to say in defence of Murrays that they were excellent about it, and helped me fight my corner with Lotus when Lotus said that it was not covered under warranty. Lotus eventually agreed to repair it as a "goodwill gesture" as opposed to "warranty". However it took the threat of legal action and the threat of posting the problem on every website I could find, to get Lotus to cough up.

My own feelings are that the yota engine is not suited to serious track day use, but fine for on the road. There have been quite a few cases down south of this happening on 111rs and Exiges.

If you want to give me a call on 07977 988880 I can talk you through in more detail if its of any help.

Cheers Paul G ( ex 111r owner, now 340r with good old K series!!!)

DDtB · Post by **DDtB** » Tue Aug 01, 2006 5:36 pm

Anything in the manual specifically warning 111R drivers about the dangers of accidental over-revving on the down shift!?!?

Looks like I may have to add Hethel to my current list of companies to be targetted for a customer service attitude adjustment....

so that's Plusnet, Sky, Hethel...... and a few more I won't mention just now....

tenkfeet · Post by **tenkfeet** » Tue Aug 01, 2006 6:07 pm

Just for info I have the engine history report for my K when it was in for its first service . There is a hell of a lot considering its older technology .

It has times for throttle position . Engine speed bands and times in the band. Car speed bands and time in the bands. Map pressure bands ( not sure what it means suspect inlet pressure) coolant temp bands above 105 degrees . Oil temp bands above 140 degrees. Last 5 max rpm's with coolant temp , oil temp and duration. Max vehicle speeds . fastest 0-100kmh and fastest 0-160kmh last 0-100 kmh last 0-160kmh . Total engine time and number of standing starts.

All was good on the report , I would not like to see one now though

jamieall · Post by **jamieall** » Tue Aug 01, 2006 6:23 pm

The ECU will keep the entire engines history on it unless they have changed the ECU you can get MMC to print it off for you as they did it for me. A guy did buzz his 111R within a couple of weeks of ownership and Lotus fitted a new engine so they have done it before. Keep on them - he did threaten to give Lotus bad press....

jamie · Post by **jamie** » Tue Aug 01, 2006 6:25 pm

Sorry that last post was done by me not sure how i managed to log in under a different name

Post by **simon** » Tue Aug 01, 2006 8:04 pm

Andy you have PM

Clarkie · Post by **Clarkie** » Tue Aug 01, 2006 10:22 pm

Andy, The guy from Lotus obviously still has to do his customer service course. 9 weeks is a long time to come to this conclusion. Can MMC print the info from the ECU for you? I would presume there must be a 3rd party out there somewhere that could expertly comment on the type of failure. Agree probably the threat of legal action/bad publicity should do the trick.

Did Lotus say how many revs caused failure? Would have thought if you overrevved enough on change down the back wheels would have locked with at least a spin or a hairy moment

Remember any of those? Didn't think so

The_Rossatron · Post by **The_Rossatron** » Tue Aug 01, 2006 11:23 pm

The guy on pistonheads overrevved by only 500rpm and it was enough to send his to the grave apparently

Michael · Post by **Michael** » Tue Aug 01, 2006 11:28 pm

get onto these guys ASAP: Consumer Direct 08454 040506.

They seriously know their stuff. Im sure its a lawyer of some description you speak to. They open a case for you and give you quality direction and ask you to get back to them with your progress etc. to further direct you

I had to speak to them because of Murray in Glasgow putting two four inch wide gaping holes in my sills and not telling me about it or immediately admitting liability - they also were negligent, absolutely lacking in knowledge about the car they sell and "fix"; caused me numerous pointless 15 mile journeys to dealership; ruined weekends with failed deadlines, and a whole raft of other shhit.

Wrote a 3000 word complaint it was so extensive.

. If anyone wants a copy pm me.

Also, you must tell Regional manager for JM Group Derek Gentles, 0131 468 7399, or 0131 468 7326. 20e Seafield Road East, Edinburgh, EH15 1ED.

Neil Turner head of customer services at Hethel has to be involved as well.

I would have gotten onto my soap box earlier, but was still dependent on the fuuckers until recently.

Looks like Edinburgh branch is just as effing awful as the Glasgow one. they represent perfectly this culture of complacency, anonimity, laziness and lack of pride.

I got the sills fixed and a mere £450 compo. I wanted a grand for how much they fuccked me over. Gentles (what an unfortunate name ha aha ha) settled by paying for my servicing and odd jobs at Falkand showing recepits to prove.

Good luck EVERYONE dealing with these cowboys. I will discouarge anyone from ever letting them near your engine.

Everything takes far too long here. You know in Greece, a property purchase transaction takes FOUR hours thats involving lawyers builders buyer seller bank and cash in hand all together for a quick efficient session to sort it...UK? Four to Six weeks.......Most people will take the piss if they can. Its disgusting and we all need to watch for signs of it in WHOEVER we use. No-one can be arrsed with your little problem unless they are proud of their work and accountable.

Im a medical professional and it is so hard to do things perfectly every time because there is so much stacked against us - AND it matters cos we're dealing with someones welfare and quality of life. So imagine receiving services from people on a salary paid to pretend to deal with your miniscule problem which is, lets face it, a broken toy!!! EXPECT NOTHING. DEMAND EVERYTHING - employing some persuasive people-skills along the way so they are subconsciously happy to do it for you.

I wish you all the best of luck - use your judgement all the time. They have to inspire confident all the way - any doubts pull right out. Its never to early or late to do this.

Andy - get your car back and to an independent. Murray know F all more than Falkand for example.

We now see why a full Lotus service history in Scotland means nothing.

Rich H · Post by **Rich H** » Tue Aug 01, 2006 11:36 pm

Good rant and sound advice.

Give 'em both

Michael · Post by **Michael** » Thu Aug 03, 2006 11:03 pm

So how is it going then Andy?